Operations Manager - Customer Experience

Job description

Operations Manager – Customer Experience Location : Holladay, UT: Employment Type : Full-Time Compensation: $90,000+ annually Ove rview: Lead operations in a fast-paced, high-volume service environment where execution, team performance, and customer experience are everything. This role is ideal for a hands-on leader who takes ownership of people, processes, and outcomes — someone who knows how to run efficient operations, develop strong teams, and consistently deliver a high-quality experience. No industry-specific experience required. We provide full training. What You’ll Do: - Own daily operations in a customer-facing, high-volume environment - Lead, coach, and develop a team while driving accountability to performance standards and KPIs - Ensure every customer interaction is professional, efficient, and high-quality - Oversee scheduling, staffing, and workflow management to maintain smooth operations - Track, analyze, and improve key performance metrics related to service, productivity, and overall experience - Identify operational gaps and implement process improvements - Step in as needed to support the team and maintain service levels What This Role Feels Like: - Fast-moving...