SERVICE ADVISOR

Job description

Description Summary/Objective: Consult with customers regarding service needs. Essential Job Functions: - Communicate directly with customers regarding vehicle service - Schedule service appointments - Ensure work is completed by service technicians in a timely manner - Various other duties as assigned Requirements: Knowledge, Skills and Ability Requirements: - Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data. - Design - Demonstrates attention to detail. - Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions. - Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments. - Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions. - Delegation - Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets...