Service Delivery Manager

Job description

Service Delivery Manager Role Purpose: The role is a key managerial position leading a team of field-based service engineers. The role is primarily based in the field. You are expected to lead, manage, and support a team to ensure that exceptional customer service is delivered across a geographic region operating within a set financial budget. You are expected to manage the performance and development of your field engineers. You are expected to contribute towards improvement initiatives and operational performance enhancements. Key Measures of Success & Accountabilities - Responsible for the customer service delivery across a geographic region against agreed KPI’s. - Positively contributing to the budgetary performance of the Service operation by maximising opportunities and minimising costs within your team. - Leading, engaging and motivating your direct team to optimise performance of individuals and teams. - Identifying, building, and maintaining positive internal and external stakeholder relationships. Key Enablers (knowledge, skills and experience): - Strong experience in stakeholder management. - Experience of successfully leading and delivering excellent customer service in...