Quality & Process Specialist

Job description

Overview Edgewater Federal Solutions is seeking a Quality & Process Specialist to support a major national laboratory. The Quality & Process Specialist is responsible for executing, maintaining, and enforcing quality standards, documentation practices, and operational processes across the program. This role ensures alignment with contractual requirements, governance standards, and performance expectations through the consistent application of established quality assurance and quality control (QA/QC) practices, process standards, and documentation frameworks. Responsibilities: - Conduct Quality Assurance and Quality Control (QA/QC) activities, including reviewing and validating program communications, reports, knowledge articles, and deliverables to ensure accuracy, clarity, consistency, and alignment with established standards - Perform service quality reviews and audits (e.g., ticket reviews, deliverable assessments) to ensure adherence to SLAs, SOPs, and contractual requirements - Execute and enforce established quality controls, templates, and governance structures across program deliverables and operational activities - Ensure adherence to defined processes, standards, and qual...