Reservations Sales Agent - Mesa, AZ

Job description

Job DetailsJob Location: PHX Office - Mesa, AZ 85210SUMMARY The Reservation Sales Agent will be responsible for direct customer contact by phone, email, chat and fax. Essential duties include booking reservations, answering questions, following through on marketing programs and specials accurately, supplying information and answering questions. The scope of this position is to provide customers with all available dates and location options in order to help them finalize their plans and book the reservation. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:  Recommend services and offer alternatives to book reservations and close sales calls.  Provide accurate data entry of customer information in scheduling systems.  Assist customers and other team members with customer service/complaint resolution.  Support other departments related to reservations including the rental station, chat and international tour operators.  Meet or exceed all Metrics Goals as defined by the Reservation Sales Manager.  Ensure the completeness and accuracy of all reservations.  Provide vehicle familiarization and answer customer questions.  Provide rental information at local shows as re...