Lead, Customer Marketing & Storytelling

Job description

Job Description: The Lead, Customer Marketing & Storytelling will build and scale the customer narrative engine that helps power our next phase of growth. Sitting at the intersection of Marketing, Customer Success, and Sales, this role owns the strategy and execution for turning customer success into compelling stories, reviews, and customer engagements that strengthen our market position and accelerate revenue. This is a hands-on role for a strong storyteller and program builder who can identify the right advocates, develop high-quality customer content, and activate those assets across the business. You will help bring our value to life through customer voice showing prospects, analysts, and the market what success looks like with our platform. Who you’re committed to being: You enjoy learning and are open to new ways of doing things. You are not afraid to be yourself, experiment, make mistakes and learn from them, ask questions, or voice your concerns. When communicating you are self-aware, insightful, and proactive. What you’ll do: Customer Marketing Strategy and Cross-Functional Alignment Own the customer marketing and storytelling strategy aligned to the company’s overall bus...