Customer Success Manager - Enterprise

Job description

Weekly office requirement: Hybrid, 3 days/week Employment type: Permanent Salary Range: $85,000 - $100,000 + Commission As our Customer Success Manager you’ll: Be responsible for helping clients to achieve their desired outcomes through the adoption and practical application of our product and data sets. This is achieved through proactive relationship building, education, and consultative support. You will assume ownership and management of a portfolio of our Enterprise clients, helping them to realise value and support growth. What do I need to bring with me? You’ll need to be able to demonstrate the core skills this role requires. Here’s what the team will be looking for in you: Equally important is attitude. We want people who think big (to make an impact), ask why (to find a better way), and show respect (to everyone, at every level, all the time). Those are our values, and they’re a big part of what we’re looking for in you. - Establish and maintain strong relationships with key stakeholders and end users within each of your accounts - Consult clients on how to solve challenges / achieve desired outcomes with GWI. - Create success plans to drive adoption and track the achievem...