IT Desktop Support/Customer Service Technician Tier 2

Job description

DigitalOptometrics, a growing exciting company in the telehealth field, seeks a Desktop Support/Customer Service Technician - Tier 2 to join out Lake Success, New York office. This is a fully onsite position in which you will be working a mixed role providing both technical and customer support to our clients and remote employees across North America. We aren't just looking for someone with exceptional technical background, but someone with great interpersonal communication skills as well, it's a great opportunity to let your personality shine! The ideal candidate is a dynamic team-oriented individual who is capable of performing technical troubleshooting while providing excellent customer service to our customers. With Tele-optometry being new to the healthcare industry we are looking for individuals who are willing to grow our IT/customer service department and help our customers experience a new way of doing eye exams. Technical Requirements: Emulation and serial-to-USB adapters. - Solid working knowledge of technology, operating systems, and IT infrastructure. - Ability to troubleshoot hardware and software issues with both technical and non-technical audiences. - Customer-serv...