Technical Service Representative II - Electrical

Job description

Any salary estimation specified in this job board may or may not be aligned with our organization's pay philosophy. Apply to connect with a Talent Acquisition Partner who can provide you more details! Location: Thomasville, GA: Basic Function: Responsible for understanding and resolving all customer inquiries related to general product technical, application, and operation questions. In addition to general technical questions the TSR will ensure prompt evaluation and resolution of all technical customer call inquiries outside the scope the normal RMA program. Must possess skills necessary to efficiently navigate the IFS system to investigate moderate to complex issues as required. Work collaboratively with all internal and external resources as appropriate to research customer inquiries and resolve promptly. Deploy to field sites as required to support service issues with little to no supervision. Essential Duties: Other Duties: Performs other duties as assigned Internal Contacts: Occasional contacts requiring the obtaining or giving of information. External Contacts: Contacts involve the receiving and preliminary settlement of communications of a moderate controversial nature. Edu...