Customer Service Representative - Glendale Primary Care

Job description

Benefits As a Customer Service Representative with Glendale Primary Care, you’ll join a team and be a part of a culture that's dedicated to providing top quality care to our patients. Our full-time employees enjoy a robust benefits package which may include health insurance, 401(k), licensure/certification reimbursement, tuition reimbursement, and student loan assistance for eligible roles. Job Summary: The Customer Service Representative is responsible for handling customer inquiries, resolving issues, and providing a positive service experience across multiple communication channels, including phone, email, chat, and in-person interactions. This role requires strong problem-solving skills, professionalism, and attention to detail to ensure timely resolution of customer concerns while maintaining high service standards. Essential Functions: - Responds to customer inquiries via phone, email, live chat, and written correspondence, ensuring a courteous and professional interaction. - Handles inbound calls from both internal and external customers, creating service cases and documenting all interactions accurately. - Demonstrates empathy and active listening skills to understand custo...