Operational Tooling Administrator

Job description

Position Overview The Operational Tooling Administrator is responsible for ensuring the operational tools used across Customer Operations and wider business teams run effectively, deliver value, and support day-to day business needs. The role focuses on managing vendor relationships, maintaining budget oversight, and acting as the main point of coordination between internal stakeholders and tooling providers. It drives continuous improvement by optimizing systems, prioritizing enhancements based on business impact, and supporting automation initiatives in collaboration with Product teams. The role also ensures strong visibility through reporting, performance monitoring, and clear documentation, while providing guidance and support to junior team members to maintain efficient, scalable operations and high service standards Key Responsibilities: Own and manage relationships with Operations tool vendors, ensuring effective collaboration and service delivery. Help maintain full budget oversight for operational tools, tracking monthly, quarterly, and annual spend to ensure alignment with approved cost forecasts Help manage access request management and offloading of users upon departure...