Customer Care Partner - Support at Home

Job description

Role purpose Provide care management to Support at Home Program (SaH) customers ensuring supports and services are delivered in accordance with the strengthened aged care standards, program guidelines, the persons goals, support needs and budget, in a consumer directed care model focusing on wellness and reablement. Key Outcomes: - Provide care management services for a case load of SaH customers ensuring the effective delivery of supports and services in accordance with the care plan, budget, all regulatory and legislative requirements. - Play a role in overseeing SaH customers receiving short term funding for transitional care, restorative care, end of life and clinically related AT-HM products and services. - Apply care management specialist skills and knowledge to identify, assess and manage the supports and services for older people with complex needs. - Conduct care and service planning activities to ensure the successful onboarding of SaH participants making sure all customer documentation is available, understood, verified and maintained in the customer management system (CMS). - Develop relationships across the community to foster networking, referrals and advocacy. - Prov...