Field Representative II, Field Services Support

Job description

Field Representative II, Field Services Support POSITION PROFILE: Services and repairs a variety of company products and systems at customer locations usually within a specific geographic area. A Technology Service Support Rep is capable of handling a full workload in a standalone and or networked environment. Job Duties and Responsibilities · Achieves expected productivity levels associated with assigned workload and level of experience. · Manages territory, inventory, and customer relationships. · Demonstrates excellent technical and customer relation skills. · Actively drives revenue generating opportunities through supply leads, contract sales, network support contract leads, equipment and print assessment leads. Demonstrates technical expertise: · Performs a full range of servicing and repair service procedures including diagnostics, installation, removal, and retrofits on assigned equipment. · Performs Basic Connected installations, sets up IP addresses, downloads printer drivers and provides customer training on printing functions. · Performs troubleshooting and repairs or replaces equipment components as necessary on B&W, color and multifunctional devices. · Demonstrates re...