Manager, Operational Excellence

Job description

St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care. The Manager of Operational Excellence – Process Innovation drives efficiency and continuous improvement across assigned operational areas. This role develops and maintains operational workflows, standard operating procedures (SOPs), and role-specific playbooks to ensure processes are documented, optimized, and consistently applied. Key responsibilities include partnering with operational leaders, HR, and support services to implement initiatives that enhance patient experience and care team effectiveness. Additionally, this position collaborates with our IT and Epic teams to align technology solutions with operational priorities and maximize system functionality. The position also works with SLP...