Product Owner Roadside Assistance and Workflows - Customer Service Transformation (m/f/d)

Job description

Company Description Job Description: As part of our Customer Service Transformation, you take ownership of the Roadside Assistance product, operating within a technologically advanced omnichannel ecosystem that includes Salesforce, Genesys, and Conversational AI. You design and deliver seamless, customer-focused experiences by automating end-to-end workflows and orchestrating interactions across internal and vendor systems in real time. You collaborate closely with cross-functional teams and stakeholders at all levels, ensuring your product drives measurable impact on customer experience, operational efficiency, and business performance. If you enjoy building complex products, driving innovation, and owning outcomes in a fast-paced environment, this role is for you! YOUR ROLE AT SIXT: - You own the Roadside Assistance product, building a next-generation customer experience by automating end-to-end workflows and integrating omnichannel tools, Conversational AI, and multiple touchpoints across systems. - You design and implement seamless customer and agent journeys, leveraging automation and cutting-edge technologies in collaboration with Software Engineering, Data Science, and Digit...