Deskside Support Technician

Job description

Qualifications: - Provide phone and in-person technical support for users, addressing issues related to email, computer operating systems, desktop applications, and other deployed or developed applications - Serve as the first point of contact for IT support requests, ensuring timely resolution or escalation - Troubleshoot and resolve hardware, software, and peripheral issues in a hybrid work environment - Document support requests and resolutions using an IT Service Management (ITSM) solution such as ServiceNow - Install, configure, and troubleshoot Microsoft operating systems, Office 365 applications, Microsoft Teams, and client-specific software - Set up and maintain workstation components, including network cards, sound cards, video cards, printers, scanners, and video teleconferencing equipment - Manage IT asset deployment and retrieval, including laptops and mobile devices, during employee onboarding and offboarding - Provision multi-factor authentication (MFA) solutions - Perform root cause analysis and generate requested reports from ServiceNow - Participate in an after-hours support rotation as needed - Provide Audio/Visual (A/V) support for meetings, conferences, and brie...