Senior Technical Support Engineer (Kubernetes)

Job description

Company Description Mirantis helps enterprises move to the cloud on their terms, delivering a true cloud experience on any infrastructure, powered by Kubernetes. The company uses a unique as-a-service model empowering developers to build, share and run their applications anywhere – from public to hybrid cloud and to the edge. Mirantis serves many of the world’s leading enterprises, including Adobe, DocuSign, Reliance Jio, STC, Vodafone, and Volkswagen. Job Description: The Senior Technical Support Engineer has the ability to solve less structured, but more defined and complicated technical tasks. Working as an escalation engineer, this engineer will be engaged in the highest level of troubleshooting and problem management that will impact some of our largest and most complex customers. Main Responsibilities: Proactively troubleshoot, detect, document, and resolve issues for private cloud deployments based on OpenStack, Kubernetes, and other cloud technologies. Reproduce customer issues in a lab, confirm bug reports, provide detailed information to the development team. Work closely with development teams: discuss customer issues, suggest improvements, fix product bugs, etc. Provide...