Channel Account Manager -Canada

Job description

Description THE ROLE: Activate partners. Drive pipeline. Build the playbook. SysAid is standing up its North American partner channel from scratch. The CAMs we hire aren't inheriting a running book of business — they're writing the activation playbook, recruiting net-new partners, and co-selling alongside some of the most active ITSM resellers in North America. The product is genuinely differentiated: #1-rated Agentic ITSM in the Gartner 2025 report, with AI built into the core. The program is early. The PRM and deal reg automation are being built around you in real time. The right person finds that energizing, not concerning. WHAT YOU'LL DO: Activate & develop your partner portfolio - Own 15–25 partners across an assigned territory — signed and prospective - Run the activation playbook from signed agreement to first registered deal in 45 days or less - Execute tiered engagement: monthly touchpoints for Tier 1 partners, quarterly for Tier 2 - Classify your portfolio continuously — active, at-risk, dormant — and act before partners go dark - Recruit 2–3 net-new IPP-qualified partners per quarter to fill geo and vertical gaps Drive pipeline & co-sell: - Own partner-sourced pipeline g...