CX Designer

Job description

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters. The Position: Key Responsibilities: CX Framework & Journey Enablement: Support the Diagnostics CX framework and journey logic across global and affiliate teams, helping identify strategic opportunities to improve consumer healthcare experiences. Support global teams in shaping and embedding CX approaches across the wider organization. Contribute to the consolidation, orchestration, and scaling of customer journeys across affiliates and markets. Support the identification and synthesis of journey pain points and moments to delight , using customer insights and experience data. Support the development of CX strategies, operating models, and governance structures that enable customer-centric decision-making across global and local t...