Referral Management Specialist - Florence, SC

Job description

Job Description Summary MUSC Community Physicians (MCP) is an entity within the Medical University of South Carolina that provides healthcare to patients within the rural health network throughout the state of South Carolina. Obtains and processes signed physician orders/referrals to ensure accurate clinical documentation for care delivery, specialty and outpatient ancillary referrals. Entity: MUSC Community Physicians (MCP) Worker Type: Employee Worker Sub-Type​: Regular Cost Center: CC003073 MCP - Florence PT Access Center Pay Rate Type: Hourly Pay Grade: Health-19 Scheduled Weekly Hours: 40 Work Shift: Job Description: The Referral Management Specialist reports directly to the Call Center Manager. Under general supervision, the Referral Management Specialist I is responsible for scheduling appointments across various specialties, which includes their primary assigned service, a secondary specialty/service, and a tertiary specialty/service, all within a call center environment that utilizes an automated scheduling system. The triage of patient calls is conducted according to established algorithms, which involve addressing inquiries, resolving issues, and referring patients to th...