Mortgage Servicing (Max $29/hr W2)

Job description

Company Description Finance: Job Description: Hybrid Role 3-4x a week on-site Primary Responsibilities: - Provide timely support for inquiries and escalations, ensuring resolution within defined SLAs. - Collaborate with internal teams and senior management to coordinate responses and follow-ups. - Monitor internal reporting tools to identify and manage new inquiries and escalations. - Conduct detailed reviews of mortgage loans, particularly those in early to late-stage delinquency. - Partner with external vendor to track and respond to escalations efficiently. - Develop and maintain reporting dashboards to monitor inquiry volumes, response times, aging, and trends. - Assess reported issues for potential client impact and facilitate appropriate internal and external communications. - Offer backup support to other members of the Servicing Oversight team as needed. - Contribute to ad hoc projects and assist management with servicing oversight initiatives. - Perform additional duties as assigned by management. Preferred Experience: - Mortgage servicing exp is MUST. - 3 to 5 years of experience within client services and mortgage servicing, including loan onboarding, loan administration...