Manager, Partner Experience

Job description

About the Role The Manager, Partner Experience is responsible for defining, building, and scaling the end-to-end experience for Fanatics Collect’s marketplace partners, including dropshippers and live breakers. Sitting within the Collector Experience organization, this role owns the systems, standards, and operational frameworks that ensure a seamless, high-quality experience for both partners and collectors. This leader will move beyond reactive issue resolution to proactively designing scalable processes that improve partner performance, reduce friction, and enable marketplace growth. The role requires strong cross-functional leadership, influencing Product, Engineering, Operations, and Trust & Safety to deliver a best-in-class marketplace experience. Responsibilities: broader marketplace and CX goals frameworks partner and collector experience Safety to prioritize and resolve marketplace issues experience quality marketplace quality assurance growth continuous improvement Qualifications: experience operations organizations frameworks strategy influencing senior leaders In NYC, the salary range for this position is $110,000 - $130,000, which represents base pay only and does not...