Supervisor of Global Support Center

Job description

There are over 8 billion people on this planet. And by 2050, there will be 2 billion more... many moving into urban centers at an unprecedented rate. Making sure there is enough food, fiber and infrastructure for our rapidly growing world is what we're all about at John Deere. And it's why we're investing in our people and our technology like never before! Here the world's brightest minds are tackling the world's biggest challenges. If you believe one person can make the world a better place, we'll put you to work. RIGHT NOW. Due to the development of John Deere Business Service Center, we are currently seeking candidates for the position of: Supervisor of Global Support Center Poznań, Poland Your responsibilities: As the Supervisor of the Global Support Center you will lead a team of up to 13 Customer Support individuals. Your team plays a key role in delivering an exceptional customer experience by providing professional support and responding to product-related inquiries for customers across Europe, Asia, and Africa. In addition, you will be responsible for the following: - Track, coordinate, and optimize key customer service metrics and the distribution of incoming inquiries -...