Junior Client Maintenance Administrator (with English)

Job description

We exist to create positive change for people and the planet. Join us and make a difference too! Junior Client Maintenance Administrator: Purpose of the position: To support clients in Customer Journey in order to ensure that every experience meets their aspirations, delivers our Credo of ‘Making Excellence a Habit’ and successfully completes their application & continuous certification process. To provide administrative support to Sales (or to any other hub, upon request), Client Planning Advisor and Certificate Reviewer teams through: review and processing of quotations and applications; creation of new customer master records; preparation of certificate reviews and certificate issue/reissue and general duties. To respond promptly to customers' requests and comments. To support the strategic plan and to achieve and exceed the KPIs and objectives through robust processes, Common Operating Model and team work. To support the development, improvement and implementation of the Customer Service Centre and of BSI internal processes. Knowledge/Skills/Experience: - Receive and process new customer applications and existing client quotations/recalculations. - Create/update customer master...