Field Integration Engineer (all genders)

Job description

As a Field Integration Engineer (all genders), you will be the key point of contact for our key accounts, providing expert consultation and support in the design and integration of our ultrashort pulse lasers. You will guide customers through system design, laser control, and optimization while ensuring seamless integration into their applications. This also includes diagnosing and resolving 2nd-level service and support requests for our products, which may be related to the integration of the laser. Additionally, you will play a crucial role in collecting and relaying customer feedback to drive continuous product improvement. Your responsibilities: - Consulting key accounts on all aspects of laser integration, including: - Guidance on beam path design - Communication of required optical specifications - Support for laser control, cooling, and accessibility requirements - Advising on optimal laser operation and control; training customers on laser setup and functionality - Installing lasers—primarily custom solutions—at customer sites worldwide in selected cases - Collaboration and support in 2nd-level support for diagnosing and resolving complex service requests. - Providing custo...