Patient Service Representative

Job description

Description General Job Summary: Vital to the success of our organization with providing OrthoCincy patients and all other callers a premier Ortho experience while focusing on their individual needs. Essential Job Functions: - Schedules appointments for patients either by phone when they call in, through the company website or when requested from the clinic via computerized message system. - Uses computerized system to match physician/clinician availability with patients’ preferences in terms of date and time. - Ability to handle a high volume of incoming calls, while maintaining a high standard of productivity, efficiency and accuracy while working under pressure. - Must be able to respond to various inquiries made by patients, hospitals, insurance companies, as well as other medical entities. - Engaging in active listening with all callers, while acting as a contact point person between patients, providers and staff. - Maintains scheduling system so records are accurate and complete and can be used to analyze patient/staffing patterns. Updates physicians/clinicians or medical assistants. - Ensures that updates (e.g. cancellations or additions) are input daily into master schedule...