Front Desk Agent - Summer

Job description

Description SUMMARY: Our successful Front Desk Agents assist the Front Desk Manager ensuring the guests of Shore Lodge and Members of Whitetail Club are greeted, catered to and informed of the many room and food and beverage options available. Conveying with enthusiasm and confidence the activities available, this position coordinates with all departments within Shore Lodge and Whitetail Club; Spa, outdoor activities, concierge services, transportation, dining, night audit, security and more. Acting as a Shore Lodge Whitetail Club ambassador, engaging the guest at every opportunity is paramount while conveying a positive and unforgettable lodging experience. WHAT YOU GET TO DO: - Provide excellent customer service to guests, Club Members, and fellow associates - Register guests at Shore Lodge check-in. Assist guests with check in procedures and resort orientation. - Accommodate special requests whenever possible and facilitate amenity requests. - Provide information on facilities and services, events and attractions, tours, travel routes, pricing, and transportation schedules. - Provide area maps, directions, brochures and other materials, accommodate special requests. - Process ac...