Regulatory Complaints Specialist

Job description

Rate of pay: £14.66−£15.50 per hour (Annual Est. £27,400) Shift: Tuesday 09:00-17:00, Wednesday 09:00-16:45, Thursday-Saturday 9:00-17:00 (36 hours per week) Peak periods: During our peak trading periods, you’ll also be required to work an additional 4 hours per week, for up to 20 weeks of the year. Location: Desford Road, Enderby, Leicester, LE19 4AT Contract: 12-Month Fixed Term Contract: Training: X4 weeks of in-house training, Monday-Friday 9-5. Are you someone who thrives on helping people and making a real difference? As a Regulated Complaint Handler in our Customer Escalations Team, you’ll be part of a small, friendly team dedicated to resolving customer complaints with care and professionalism. In this role, you’ll not only address individual issues but also have the opportunity to influence how we serve all customers by recommending process improvements. You’ll have the freedom to use your initiative, supported by colleagues who are always ready to offer guidance and support. This is more than just a job. It's an opportunity to advance your career in a dynamic department and make a lasting impact. A day in the life: - Investigate & Resolve: Handle regulated customer compla...