Senior Delivery Lead, Values Stream

Job description

Company Description Fairness feels good: Make a real impact at AFCA. Where fairness drives every decision. Help us deliver world-class, independent complaints resolution for Australians. As a not-for-profit and progressive financial ombudsman, we’re championing positive change. Achieving our purpose takes progressive thinking, accountability and resilience. At AFCA, our inclusive leadership values every voice. We offer our people flexible work options, thoughtful benefits and opportunities to deepen expertise. Flourish in a diverse, caring culture. Feel the difference of belonging to an organisation intentionally designed to put people first. Job Description: Lead transformation. Deliver impact. Help protect Australians. At AFCA, our purpose is clear, we stand on the side of fairness . As we expand our role under the Scams Prevention Framework , we are shaping how Australia responds to increasingly complex, multi-sector scam complaints across financial services, telecommunications and digital platforms. This is a rare opportunity to play a pivotal leadership role in a national priority program , driving delivery excellence across a large-scale, highly visible transformation. The Op...