Remote Technical Support Specialist -Europe

Job description

Remote Technical Support Specialist -Europe Diemen: Full-time Production / Manufacturing / Processing - Automobile sales and services Responsibilities: Introduction: The Remote Technical Support Specialist will play a key role in supporting our call center, dealer network, and customers by remotely diagnosing vehicle issues, supporting Over-The-Air (OTA) functions, analyzing telematics data, and coordinating technical escalations with engineering and aftersales teams. This role combines advanced EV technical knowledge with customer-oriented communication and remote troubleshooting capabilities. This position is based at XPENG Europe Headquarters in Amsterdam and requires full-time onsite presence. Remote or hybrid working arrangements are not applicable for this role. Key Responsibilities Remote Technical Support: - Perform remote diagnosis and troubleshooting of XPENG vehicles using telematics and diagnostic platforms - Analyze vehicle fault data, logs, DTCs, OTA status, and customer-reported symptoms Support customers and dealers with: - OTA updates - Connectivity issues - Charging concerns - ADAS/XPILOT alerts - Infotainment and app pairing issues - Vehicle software anomalies -...