Analyst/Sr Analyst, Operations Change Management

Job description

Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! Why you'll love this job: - ​​​This job is a member of the Customer Experience Innovation and Delivery Team within the Customer Experience Division.\ - ​Responsible for ensuring change initiatives meet objectives on time and on budget by increasing employee adoption and usage. Primarily responsible for assisting in creating and implementing change management strategies and plans that maximize team member adoption and usage. What you'll do: - ​Applies change management process and tools to create a strategy to support adoption of the changes required by a project or initiative - Conducts impact analyses, assesses change readiness and identify key stakeholders - Supports the execution of plans by training, communications and change manage...