APU / Customer Quality Engineer

Job description

Valeo is a tech global company, designing breakthrough solutions to reinvent the mobility. We are an automotive supplier partner to automakers and new mobility actors worldwide. Our vision? Invent a greener and more secured mobility, thanks to solutions focusing on intuitive driving and reducing CO2 emissions. We are leader on our businesses, and recognized as one of the largest global innovative companies. Responsibilities: Customer Advocate: Serve as the main point of contact for customers on all quality issues, building strong relationships based on trust and responsiveness. Complaint Management: Manage the end-to-end customer complaint process using structured problem-solving methodologies (e.g., 8D, 5-Why, PDCA-FTA, Ishikawa diagrams). Root Cause Analysis: Lead and coordinate cross-functional teams (including Engineering, Production, and Supply Chain) to investigate the root causes of customer-reported defects and field failures. Corrective & Preventive Actions (CAPA): Develop, implement, and validate the effectiveness of corrective and preventive actions to address root causes and prevent issue recurrence. Customer Communication: Professionally communicate investigation findi...