IT Product Director-OMS

Job description

Position Overview The IT Product Director - OMS is responsible for the strategic leadership, implementation, and optimization of the Order Management and Payment systems. This role ensures seamless order processing, fulfillment, and customer experience across all sales channels. This role is also involved in optimizing payment/checkout processes through payment/fraud systems management from a functional and technical perspective. The Director collaborates with cross-functional teams to align OMS and Payment capabilities with business goals, drive innovation, and support scalable growth. Key Responsibilities: - Lead the end-to-end strategy, roadmap, and delivery of the OMS platform and Payment/Fraud processors - Lead a team made up of 5 technical experts, extended with an international dedicated team through vendors. - ⁠Partner hand in hand with the business partners to build product roadmap and priorities - Manage OMS integrations with ERP, WMS, POS, e-commerce, CRM, & Supply Chain systems. - Improve payment success rates through OMS/PSP optimizations - Ensure accurate and efficient order capture, routing, allocation, and fulfillment. - Oversee systems performance, data integrity,...