Advanced Practice Manager

Job description

Hampton, Virginia Overview: Responsible for the supervision of all operational aspects of a medical practice to include appointments, staffing levels, payroll, customer service, access to care, review of medical preauthorization referral processes, clinical onboarding, payor insurance policies and guidelines, time of service collections, chart audits as appropriate and operational expenses. Uses national resources to benchmark performance and create opportunities for growth and enhancement of services. Responsible for 20 or more providers and 30 or more team members. May be larger practice focused on 3 or more specialties and/or multiple sites with multiple disciplines. What you will do: - Ensures quality of service and access by implementing health system and RMG business operational plans with physicians and director and managing daily operations. Uses available dashboards and data to effectively identify trends and opportunities for performance improvement. - Uses information from patient satisfaction surveys and other tools to improve patient perception of care. Resolves concerns and responds to complaints related to care, access, and service. Ensures that patient scheduling an...