Senior Software Engineer

Job description

Job Description Job Summary: At Zendesk, our focus is helping our customers build great relationships with their customers. Founded by three Danish entrepreneurs, Zendesk has experienced remarkable success and growth while maintaining a fun, positive, and down-to-earth culture. We are looking for a Senior Software Engineer to join our AI Copilot team. You will be delivering AI/ML powered features for our customers at Zendesk scale. What you’ll be doing: Work closely with ML Scientists to help bring ML-powered features into production Contribute to discussions about technical design Build tools to support model experimentation and model management Collaborate with DevOps, feature teams, platform teams and product Contribute to initiatives around improving the scalability and robustness of our platforms Design, prototype, and refine scalable infrastructure What you bring to the role Required: Fluent in at least one of Python or Ruby At least 3 years of background in building, scaling, and operating large scale applications Previous experience delivering AI products: Fluency with RESTful API, Kafka, Docker, Kubernetes, and cloud-like AWS or GCP Ability to work with uncertainty and the...