Team Leader

Job description

Team Leader POSITION SUMMARY: Responsible, as the first-line operational supervisor, for training and leading team members in consistently delivering an exceptional guest experience, including ensuring great tasting/quality food, executing on 20/20 guest expectations, and ensuring compliance with all JIB procedures, systems and standards. Guest Expectations: Well-Trained - (Hassle Free) Always says “YES” to the guest and works with the team to help solve problems; follows the 3-steps (Listens, Says Sorry, Makes it Right) if a problem occurs; and uses JIB Smart Selling standards as appropriate. - Trains and coaches team members using the Guest Expectations training materials. - Models being calm and productive during busy times. - Coaches team members to ensure they are knowledgeable on job requirements. Neat and Well-Groomed: - (Clean) Holds team members accountable to the JIB uniform and grooming standards and coaches them when noncompliant. - Models looking nice and professional; shirt is tucked in; hair is contained via a hat, visor and/or hairnet, and uniform is clean and unwrinkled. Friendly: - (Friendly) Models acknowledging each guest with a smile, treating everyone with car...