People Ops Co-Ordinator

Job description

What you'll bring to the team Merlin Entertainments, a global leader in location-based entertainment, is seeking a talented andmotivated individual to join our team as a People Operations Coordinator. In this front-line role, youwill provide high-quality HR support to employees and leaders by managing a wide range of queriessubmitted via the UK People Hub. As a key point of contact for HR-related matters, you will play a vitalrole in ensuring a consistent, accurate, and employee-focused service across the full employee lifecycle KEY ACCOUNTABILITIES HR Service Delivery: - Respond promptly, accurately, and professionally to a wide range of HR queries from employeesand managers via our service delivery platform (ServiceNow). Topics span the full Hire-to-Retireemployee lifecycle, including HR policies, processes, benefits, payroll, and recruitment. - Meet or exceed established Service Level Agreements (SLAs), while maintaining a strong focuson customer service and employee experience. - Work closely with subject matter experts (SMEs) to resolve complex queries, and liaise withthird-party providers where needed, handling each interaction with empathy and care. Systems & Tools Expertise...