Patient Access Representative-Senior

Job description

This position is currently a work from home position, in a high-volume Inbound call center. Access Specialist III will be required to identify and handle a variety of routine to complex patient inquiries or request while providing a high level of service. Access Specialist III will assist with training, and act as Level 1 Conflict Resolution for all escalated issues. Responsible for handling a high volume of patient and clinical business calls averaging 40-65 calls per day. Schedule appointments for new and existing patients following clinic scheduling guidelines and protocols. Provide an exceptional and positive patient experience to every caller, striving for patient loyalty and confidence in accordance with UT Health Patient Experience program. Complete registration of new patients which includes obtaining complete and accurate patient demographics, including entering and verification of subscriber insurance information. Provides back up support for multiple clinical departments. Assists patients with any questions, concerns, medication refill request or sending messages to appropriate provider or clinical staff. Perform after hour duties and responsibilities to assist patients...