Head of Operations, Wealth & Trust

Job description

At FNBO, our employees are the heart of our story—and we’re committed to their success! Please see below the details of this career opportunity and how it fits into our organization’s success. Summary of the Job: The Head of Operations, Wealth & Trust leads operational excellence, process transformation, and day-to-day operational execution for the Wealth Division. This role directly manages operational teams delivering client support and transaction processing while driving comprehensive transformation through process redesign, automation, technology enhancement, and operational excellence methodologies. This position requires both visionary thinking and practical execution skills to identify operational gaps, design innovative solutions, and foster cross-functional collaboration to enhance the organization's operational maturity. The ideal candidate combines deep operational expertise with continuous improvement capabilities, thriving in ambiguity while delivering measurable outcomes through influence and direct leadership. You will balance operational discipline with innovation, ensuring exceptional client experiences while maintaining appropriate controls. This role serves as a...