Senior Customer Operations Manager

Job description

Senior Customer Operations Manager Kenosha Branch: 12355 Uline Way, Kenosha, WI 53144 Fast, friendly, and customer-focused – that’s what makes Uline’s customer service legendary! As a Senior Customer Operations Manager, continue this legacy by empowering our team to minimize order delays and deliver the exceptional experience our customers love. Careers Packed with Potential. Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you can count on. Position Responsibilities: Manage Backorder and Custom / Drop-Ship operations, focusing on quality, speed and accuracy. Guide leaders in analyzing department results for trends and improvement opportunities. Track and report gross profit, return, vendor performance and customer feedback metrics. Work with other Uline teams to enhance customer service processes and identify new product opportunities. Build strong vendor relationships to resolve issues quickly and enhance service quality. Minimum Requirements: Bachelor’s degree. 5+ years of experience in Customer Service or Product Management, including 2+ years in a management role. Knowledge of Order Entry, Purchase Order Systems and Microsoft Office...