Audio-Visual Support Specialist

Job description

Overview The Audio-Visual Support Specialist is a member of the Global Technology Services (GTS) Department at Milbank, LLP. The Specialist reports to the Manager of AV & Telecom. This position is client-service driven and must be able to professionally communicate, engage, follow up and collaborate with IT managers and colleagues, lawyers and other business services teams. This position is based at 55 Hudson Yards, New York, it will be onsite 5 days and the schedule is 1:00 PM to 9:00 PM. Responsibilities: · Collaborate with colleagues to support meetings and multi-media activities. · Set up conference room technology for scheduled and ad hoc audio and video meetings. · Assist meeting participants in using the Firm’s internal collaboration tools, such as Webex, audio conferencing, Cisco Jabber, ClickShare, and alike. · Help perform system quality checks to promptly correct audio visual (AV) issues prior to meetings and Firm events. · Help troubleshoot, repair or escalate issues related to our integrated AV systems. · Support Firm events by setting up, maintaining and/or removing AV equipment. · Use EMS systems, as well as other Firm systems, to ensure AV requests, reports, follow...