Patient Care Advocate/Specialty Pharmacy Technician

Job description

Overview This position is from 11am-8pm EST Scope of Responsibilities: Works under general supervision. Follows standard procedures to accomplish assigned tasks. May assist in orienting and training employees Job Summary: Responsible for all aspects related to entering of medication orders and customer service for patients in a call center environment. Responsibilities: - Responsible for accurate data entry of incoming prescriptions, if required - Responsible for accurate selecting billing and shipping methods for incoming patient orders - Customer service coverage for incoming calls and directing incoming calls to appropriate staff as needed - Document patient reported information into TherigySTM - Provides resolution to customer service issues to ensure member satisfaction - Work with members to provide resolution to payment related issues on accounts/orders - Maintain and keep reasonable production as determined by supervisor - May assist in orienting and training new employees - Responsible for completing all mandatory and regulatory training programs - Perform other duties as assigned Qualifications: Attendance Requirements: - Must be available, and on-time for scheduled work...