Field Service Engineer

Job description

Field Service Engineer Job Description: L2 Desktop Onsite Support Position: Desktop Support – Level 2 (Onsite) Experience: 3–5 Years Location: Dallas & Midland Type: Part Time (3 days Dallas and 2 days Midland)Role Summary We are looking for an experienced L2 Desktop Onsite Support Engineer to provide advanced technical support for end user devices, hardware, software, and peripheral equipment. This role requires strong troubleshooting capabilities, customer service skills, and hands-on experience supporting users in an onsite enterprise environment.Key Responsibilities • Provide onsite L2 technical support for desktops, laptops, printers, and peripherals. • Troubleshoot hardware and software issues on Windows 10/11 systems. • Support enterprise applications such as MS Office, Teams, Outlook, VPN clients, and business apps. • Resolve escalations from L1 and work on moderately complex incidents. • Perform system upgrades, asset replacements, and device setup/configuration. • Assist with new hire setup, onboarding IT tasks, and workspace provisioning. • Provide desk side support to VIP/Executive users. • Educate users on best practices, tools, and IT policies. • Maintain high custome...