Customer Service Specialist- Billing

Job description

Ameritas Life Insurance Corp is seeking a Customer Service Specialist- Billing in the Individual Division (Life, Annuity, and Disability) to drive the business by providing prompt, accurate and courteous service in order to build and maintain positive relationships with policyholders, payors, and field partners. - This is a hybrid role working partially in-office ( Lincoln, NE or Cincinnati, OH) and partially from home. What you do: - Communicate by telephone, e-mail, or other written correspondence with policyholders, payors, and field partners to expedite service requests for individual life, annuity, and disability policies. - Understand and anticipate the needs of customers to deliver service that meets or exceeds expectations of clients and falls within stated department Service Standards. - Work with clients, payors, and/or agents to update billing methods (paper bill or electronic funds transfer) - Returning phone calls to agents, payors, and clients regarding billing related matters (premium due date, amount due, what forms of payment do we take, etc.) - Utilize all applications, telephone and administrative systems, and other tools used to perform essential job duties. - R...