Product Designer, Services (LUMA)

Job description

ABOUT THE TEAM: The LUMA Product Team designs and delivers human-centered experiences that equip organizations to innovate and solve problems in transformative ways. Our work focuses on helping teams to apply The LUMA System and human-centered AI in their everyday work. We partner closely with design, engineering, and customer-facing teams to ensure LUMA’s service offerings are impactful, scalable, and deeply relevant. Our culture is collaborative, experiment-driven, and passionate about driving alignment and outcomes at scale. LUMA is Mural’s human-centered design practice and is central to Mural’s success in helping organizations transform and achieve their goals. YOUR MISSION: You will work closely with the Director of Design for LUMA to own the vision, strategy, and delivery of service offerings that bring The LUMA System to life. Your mission is to: Expand and evolve LUMA’s core curriculum, training programs, and resources. Design and launch new services that meet client needs. Ensure LUMA customers realize measurable value from our offerings. You will combine user empathy, service design skills, product craft, and business insight to deliver experiences that enable customers...