Dealer Network Solutions Manager

Job description

Job Purpose The Dealer Network Solutions Manager supports the Retail Centre of Excellence in delivering strategic projects that drive continuous improvement across the EMEA retail network. The role is responsible for designing, developing, and managing digital solutions that enhance operational efficiency and elevate the consumer experience in retail operations. By translating business needs into effective digital tools, the role ensures that retail teams are equipped with scalable, user‑centric, and data‑driven solutions that support operational excellence, customer satisfaction, and long‑term network growth. Responsibilities: Project Management: - Lead and support strategic, cross‑functional projects focused on retail operational excellence and customer experience - Ensure timely delivery of project milestones aligned with business objectives - Support project planning, documentation, status tracking, and communication - Manage stakeholders to ensure successful implementation and adoption of solutions Tool Optimisation: - Monitor tool performance and usage through KPIs and dashboards - Provide insights and recommendations for continuous improvement - Manage, oversee, and optimise...