Property Helpdesk Coordinator - 20 Fenchurch Street

Job description

Purpose of the Role The Facilities Helpdesk Coordinator is responsible for supporting the day-to-day delivery of facilities services, ensuring the safe, compliant, and efficient operation of the 20 Fenchurch and Eastcheap estates. The role acts as a central point of contact for all facilities requests, coordinating maintenance, managing contractors, administering permits, and maintaining high standards across plantrooms, show areas, and workplace environments. This position combines helpdesk coordination, compliance administration, and hands-on site support, ensuring service delivery aligns with operational, safety, and client standards. Key Responsibilities: 1. Helpdesk & Work Order Management · Act as first point of contact for all FM-related queries on the 20 Fenchurch Street and Eastcheap estates (phone, email, CAFM system) · Log, prioritise, and allocate work orders via CAFM/Helpdesk systems · Monitor and lead on progress of reactive and planned works to meet SLA/KPI targets · Provide updates to stakeholders and ensure timely closure of tasks · Maintain accurate records of maintenance activities and service reports 2. Facilities Coordination & Contractor Management · Coordinat...