Works Coordinator

Job description

Primary Location TAS - Mornington - Jannah Court Job Description Summary: Service Stream’s Utilities division are currently seeking a Works Coordinator to join our growing Network Services sub-division. About the Role: Service Stream’s Utilities division are currently seeking a Works Coordinator to join our growing company. Nature of position: Permanent / Full time Location: Mornington, TAS & Melbourne VIC Reporting Line: Scheduling & Performance Manager Key Responsibilities: - Coordinate and drive field staff productivity to ensure all work orders are handled end-to-end and within regulatory time frames - Facilitate and manage all aspects of workforce scheduling, triage, planning and allocation using Excel and other relevant systems - Available on a rotating shift (7:30am–4:30pm) to manage inbound customer calls using client systems - Conduct outbound scripted calls with customers to obtain explicit informed consent, and coordinate calls with building managers to arrange technician access - Identify and consolidate data from the client in order to plan and allocate work orders - Maintain field resource leave requests to ensure adequate resourcing - Working efficiently with Service...