Agent Strategist - NYC

Job description

Vapi (/ˈVɑːpi/): We’re creating the shift to voice as humanity’s default interface We’re the most configurable platform for deploying voice agents We’ve grown to over 600k developers in two years, adding 2,000+ every day Try talking to Vapi now!: Why We’re Hiring This Role: As Vapi scales its enterprise footprint, we need strong post-sales ownership to drive retention, expansion, and long-term customer value. Enterprise deployments are complex and cross-functional, requiring a single-threaded leader to orchestrate execution and outcomes. This role will help define and scale our post-sales engagement model while directly impacting Net Revenue Retention. What You’ll Do: 30 Day: Take ownership of a portfolio of enterprise accounts and build trusted relationships with key stakeholders. Deeply understand each customer’s deployment architecture, use cases, and success criteria. Audit current health metrics, renewal timelines, usage patterns, and engagement cadence. Align with FDE, CSE, Sales, and Product on open workstreams and deployment priorities. 60 Day: Establish a structured cadence of weekly, biweekly, or monthly syncs based on account tiering. Implement proactive health monitorin...