Customer Service Agent

Job description

Your next opportunity Do you pride yourself on being a reliable, driven and self-motivated individual? Then we want YOU to join our Customer Service team based in our Concrite Contact Centre at Sutherland on a Permanent Full-Time basis! We are seeking a Customer Solution Agent to provide support for our customers in relation to orders and general inquiries. In this opportunity, you will be required to be available for an 8-hour shift Monday to Friday and Saturdays on rotation as overtime. Your day will involve: - Receive orders and enter them into our systems in a precise and agile manner (with training provided) - Understand production capabilities of the Boral plant and truck network - Monitor progress of deliveries and provide delivery status information to the customer, using vehicle tracking systems - Build professional relationships with customers and internal teams. What are we looking for?: - Punctual, professional and reliable team members that look forward to joining your peers in the office - 5 days per week. - Enthusiasm and customer focused individuals that are willing to be an integral part of a busy contact centre team - Exceptional communication skills to identify a...